Available Opportunities
VAC6837 - Customer Service temp (3 Months) - Omani Only
Field: Customer Care Contract Type: Temporary
Location: Oman - Muscat Closing date: 18-Feb-2018
Ooredoo Oman Family Member:
As a Customer Service Champion (Temporary 3 MONTHS) - Contact Centre you will be expected to provides a service porting requests within the service level agreements and meets established targets of utilisation and following up to ensure activation of the customer account has taken place
Person:

You will be responsible to answers 80% calls within 8 seconds, ensure new requests are sent to the donor service provider on the same day , follow up on pending requests to ensure providing a one stop shop customer experience.

You will be responsible to inform the customers if the request have been rejected and provide the proper advice to facilitate the customer with a successful request, never leave the customer unattended, execute the accepted porting requests and activate the customer.

You will ensure to identify the ported post-paid customers that should receive final bill of dues, create TT’ where appropriate and obtains customers confirmation that the problem is solved.

The Person:
To apply for this job you must have a minimum of High School certificate
Skills required::
  • Good MS Office skills 
  • Problem solving skills
  • Good Communication skills
  • Very good written and spoken Arabic & English
Note: you will be required to attach the following:
1. Resume / cv
2. CV
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